Trust Center
ShipAxis Trust Center
ShipAxis is a technology-enabled multi-carrier shipping and logistics platform connecting consumers and businesses with AI-assisted shipping preparation, carrier-rate comparison, secure checkout, label creation, shipment management and tracking for eligible domestic and international shipments — all through one connected ShipAxis experience.
Terms & Conditions
The customer agreement that governs use of ShipAxis services.
Privacy Policy
What ShipAxis collects, how it is used, and your privacy rights.
Shipping Rules & Liability
Packaging requirements, prohibited and restricted items, claims and liability limits.
Restricted & Regulated Items
Category-by-category guidance on items that carriers restrict or prohibit.
Carrier Rules & Service Levels
How carrier rules, size limits and service levels differ, grouped by shipping objective.
Support & Contact
How to reach ShipAxis for shipment, account and billing questions.
AI Disclosure
ShipAxis AI Recommends. The Customer Decides And Verifies. Item identification, dimensions, weights, packaging plans and carrier suggestions produced by ShipAxis AI are estimates based on the information provided and are never certified, guaranteed, verified or exact measurements. You must confirm actual packaged dimensions and weight, and review all shipment and customs information, before purchasing a label. AI guidance is not authorization to ship a restricted or regulated item.
Payment Security
Payments are completed on the ShipAxis shipping platform and processed through our secure payment provider. ShipAxis does not store complete card numbers or CVV/security codes. ShipAxis AI never collects payment information.
International Shipping
Domestic and international shipping is available subject to carrier, service, commodity, destination and account eligibility. Guided customs preparation is designed to help you complete required shipping information and reduce paperwork errors. The shipper remains responsible for reviewing and confirming all customs and shipment information before submission.
Refunds, Voids And Claims
Label voids and refunds are handled on the ShipAxis shipping platform and are governed by the Shipping Rules & Liability page and the applicable carrier terms.
Claims involving loss, damage, delay, non-delivery, or carrier service issues must be submitted and managed directly with the applicable carrier. Carrier terms, filing deadlines, coverage limitations, and documentation requirements apply.
ShipAxis does not adjudicate carrier claims, determine claim eligibility, guarantee reimbursement, or assume responsibility for a carrier's approval, denial, payment, handling, or resolution of a claim. Where available, ShipAxis may provide shipment records or transaction information reasonably necessary for the customer to communicate with the applicable carrier.
Customer Support
Support is email-first. Email ship@goshipaxis.com with your shipment or tracking reference. The corporate phone number is published with our business-office information for legal and business matters and is not the primary shipping-support channel.