Support
Help And Support
ShipAxisAI answers packaging and shipping-preparation questions. When you are ready to buy shipping, the ShipAxis shipping platform takes over.
What does ShipAxisAI actually do?
ShipAxisAI helps you Ask, Pack and Prepare. Describe your shipment in plain language and it recommends packaging, cushioning and supplies, and tells you what carriers typically require. It does not sell shipping.
Where do I compare rates, pay, print a label or track a shipment?
On the ShipAxis shipping platform. ShipAxisAI hands you off there when you are ready to Compare, Pay, Label and Track. Tracking status for a specific shipment lives in your ShipAxis platform account, not in the AI assistant.
Can I upload a photograph of my item?
Photo analysis is not active on shipaxis.ai yet. The photo button is shown as coming soon. For now, describe the item, its approximate weight and its dimensions and the assistant will work from that.
Can ShipAxisAI approve a restricted or regulated shipment?
No. Alcohol, dry ice, lithium batteries, aerosols, perfume, perishables, firearms, tobacco, cannabis and hazardous materials trigger additional verification. Approval depends on carrier rules, applicable law and, where required, an approved shipper account.
How do I get the packaging supplies it recommends?
ShipAxisAI produces a recommended supply list you can source from any packaging retailer, or bring to a ShipAxis location for assistance. Online checkout for supply lists is not yet an active feature of shipaxis.ai.
How do I file a claim for a lost or damaged shipment?
Claims are handled through the shipping platform where the label was purchased, subject to the carrier's terms, filing deadlines and liability limits. Where ShipAxis is the carrier account holder, ShipAxis can facilitate submitting the claim; that does not make ShipAxis the carrier or guarantee payment.
Still need a human?
For account, rate, label, tracking or claim questions, sign in to the ShipAxis shipping platform and use its support options. For questions about this AI site, including privacy or data deletion requests, use the same support channel and reference ShipAxisAI.