Terms And Conditions

Agreement To Terms

By accessing or using our Site or Services, or by tendering any shipment to ShipAxis, you agree to comply with and be legally bound by these Terms & Conditions. If you use our Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement.

Our Role

ShipAxis provides shipping facilitation and logistics tools, arranges transportation through third-party carriers, and offers shipping support. We are not a carrier. All shipments are subject to the terms and tariffs of the selected carrier. Carrier names, logos, and trademarks belong to their respective owners and are referenced solely for identifying available services.

ShipAxis AI (shipaxis.ai)

ShipAxis AI is an assistance tool. It helps you ask questions, prepare and package a shipment, understand options and identify possible restrictions. ShipAxis AI Recommends. The Customer Decides And Verifies. Dimensions, weights, packaging recommendations, transit characteristics and item identifications produced by ShipAxis AI, including AI Pack & Measure, are estimates only. ShipAxis AI is not a certified scale or dimensioning device, and carrier measurements and rules ultimately control. ShipAxis AI does not authorize, certify or legally approve any shipment, including regulated or restricted commodities, and completing any ShipAxis review, checklist or audit is not authorization to ship. You must verify all shipment information, eligibility and carrier requirements before purchasing a label. Advanced Product Identification is not yet available.

Quotes And Charges

The ShipAxis shipping platform (ship.goshipaxis.com) is the authoritative system for live prices, service availability, delivery estimates, eligibility, checkout, payments, labels, shipment records and tracking. Figures shown by ShipAxis AI are planning estimates based on the information you supply and are not a final price. Actual pricing, eligibility, service availability and estimated delivery depend on origin, destination, packaged dimensions, weight, shipment contents, account eligibility, carrier requirements and current carrier rates. Carriers may reweigh, remeasure, or reclassify parcels, and any resulting adjustments, additional service fees, or surcharges will be billed to the designated payer.

Claims

Claims involving loss, damage, delay, non-delivery, or carrier service issues must be submitted and managed directly with the applicable carrier. Carrier terms, filing deadlines, coverage limitations, and documentation requirements apply. ShipAxis does not adjudicate carrier claims, determine claim eligibility, guarantee reimbursement, or assume responsibility for a carrier's approval, denial, payment, handling, or resolution of a claim. Where available, ShipAxis may provide shipment records or transaction information reasonably necessary for the customer to communicate with the applicable carrier.

Customer Support

Support is email-first at ship@goshipaxis.com. Our corporate phone number is provided for legal and business-office matters and is not the primary shipping-support channel.

User Responsibilities

You are solely responsible for:

• Providing complete and accurate information, including shipping/recipient addresses and declared contents.
• Ensuring compliance with all carrier rules, packaging standards, and legal requirements.
• Ensuring shipments do not contain prohibited or restricted items.
• Obtaining any necessary permits, licenses, or approvals required by law.

Payment Terms

Customers must pay for consumer shipments at the time of purchase. Business accounts may be invoiced according to terms mutually agreed upon. Past-due balances may result in suspension or termination of Service.

Limitation Of Liability

To the fullest extent allowed by law, ShipAxis, its affiliates, and providers are not liable for any indirect, incidental, punitive, or consequential damages. Liability for loss or damage to shipments is strictly limited to the carrier's declared-value coverage. We make no representations or warranties regarding carrier services, and all transit times and availabilities are subject to change.

Indemnification

You agree to indemnify, defend, and hold harmless ShipAxis, its affiliates, officers, and employees from any and all claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Site or Services, your violation of these Terms, or any illegal or improper shipment activities.

Dispute Resolution And Governing Law

Any dispute or claim relating to these Terms or to your use of ShipAxis Services shall be resolved through binding arbitration conducted in accordance with the rules of the American Arbitration Association in San Diego County, California. Either party may seek relief in small claims court for disputes or claims within the scope of its jurisdiction. These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be severed from this Agreement, and the remainder will continue in full force and effect.

Modification Of Terms

We reserve the right to modify or update these Terms & Conditions at any time. We will provide notice of any material changes by posting an updated version on our Site and/or notifying users by email. Continued use of our Services after such changes constitutes your acceptance of the revised terms.

Electronic Communications

By using our Site or Services, you consent to receive notices and communications from us electronically, including emails, postings on our Site, and other electronic messages.

Entire Agreement

These Terms & Conditions, together with any additional policies referenced herein (such as our Privacy Policy and Shipping Rules & Liability), constitute the entire agreement between you and ShipAxis regarding your use of the Site and Services.

Important Disclaimers

• ShipAxis is an independent shipping services provider, not an agent for any carrier. Carrier services, transit times, and availabilities may vary.
• Customers remain solely responsible for compliance with all applicable carrier terms, packaging standards, and shipment eligibility.
• ShipAxis does not provide legal, tax, customs, or insurance advice.
• Carrier names and trademarks (such as USPS, FedEx, UPS, DHL, and regional carriers) are for reference only and owned by their respective entities.

Contact Information

For questions or legal notices regarding these Terms & Conditions: