Shipping FAQ

Carrier-neutral rules, limits and packaging standards in plain English. These are typical industry standards — always confirm your carrier's current requirements before you buy a label.

Weight & Pricing Rules

How carriers decide what your box actually costs.

Size & Weight Limits

When a parcel stops being a parcel.

Packaging Standards

What holds up in a carrier network.

Regulated & Prohibited Items

Items that need extra steps — or cannot ship at all.

Declared Value & Claims

What is actually covered if something goes wrong.

International Shipping

Paperwork drives everything across a border.

Rates, Labels & Tracking

How ShipAxis.ai fits with the shipping platform.

Still stuck? Ask ShipAxis AI on the assistant, run the numbers in the package calculator, or compare rates.

Shipping FAQ

Weight & Pricing Rules

What is billable weight?

How is dimensional weight calculated?

Why did a light box cost so much?

Can a carrier re-measure my package after drop-off?

What are oversize surcharges?

Size & Weight Limits

What are typical parcel limits?

What happens above those limits?

How do I measure length plus girth?

Packaging Standards

How much cushioning do I need?

Can I reuse an old box?

What tape and closure should I use?

How do I pack fragile items?

Anything special for heavy packages?

How should I pack electronics, rolled goods, tires or furniture?

Regulated & Prohibited Items

Which items trigger extra requirements?

Can I ship alcohol?

What about lithium batteries?

What is never accepted?

Does ShipAxis AI approve regulated shipments?

Declared Value & Claims

Is declared value the same as insurance?

What is commonly excluded?

How do I file a claim?

International Shipping

What paperwork do I need?

Who pays duties and taxes?

Why is international transit less predictable?

Rates, Labels & Tracking

Where do the rates on Compare Rates come from?

Where do I pay and print the label?

Where do I track a shipment?