ShipAxisAI Privacy Policy

1. Information You Give The Assistant

ShipAxisAI is a guidance tool. Depending on how you use it, you may provide:

• Prompts and questions you type into the assistant.
• Shipment descriptions such as item type, weight, dimensions, declared value, fragility and temperature needs.
• Photographs of items or packaging, if and when photo upload is enabled for your account. Photo analysis is not an active feature of shipaxis.ai today; if you upload photos in the future, they are treated as described in this policy.
• Addresses and ZIP codes only if you choose to type them. You do not need to provide a full street address to receive packaging guidance, and we ask you not to include payment card details, government identification numbers or other sensitive personal data in the assistant.
• Basic technical data such as IP address, browser type and page analytics used to operate and secure the site.

2. AI Providers And How Your Input Is Processed

To generate an answer, the text of your question (and any file you submit) is sent to third-party AI model providers acting as our service providers. Those providers process the content only to return a response to us under their contractual commitments.

We do not sell your information, and we do not authorize our AI providers to use your prompts, photographs or shipment descriptions to train their general-purpose models. We may use de-identified, aggregated usage information to improve prompts, safety filters and product quality.

3. Retention And Deletion

Assistant conversations on shipaxis.ai are not stored in a customer account today: your question and answer live in your browser session and are not retained as a persistent chat history by ShipAxisAI. Limited operational logs (for example error and abuse- prevention logs) may be retained for up to 30 days. If we later add saved conversations or photo storage, we will disclose the retention period at that time.

You may request deletion of information associated with you by contacting us through the Help and Support page. We will honor verified deletion requests except where we must keep records for legal, tax, carrier-compliance or fraud-prevention reasons.

4. Transfers To The ShipAxis Shipping Platform

When you choose to continue to the ShipAxis shipping platform at ship.goshipaxis.com, you leave shipaxis.ai and enter a separate transactional system with its own account, terms and privacy practices. ShipAxisAI does not transmit your shipment details or addresses to that platform in the URL. Any future prefill of shipment details will use a server-side draft identifier rather than exposing package or address data in a link, and will occur only when you press a continue action.

5. Automated Guidance Is Not A Decision About You

ShipAxisAI produces informational packaging and shipping guidance. It does not make credit, employment, insurance or legal decisions about you, and its output is not authorization to ship a restricted or regulated item.

6. Your Choices

• Ask general packaging questions without providing personal details.
• Decline to upload photographs.
• Request access to, correction of, or deletion of your information.
• Contact us if you believe information was submitted in error.

7. Children

ShipAxisAI is intended for business and adult consumer shipping use and is not directed to children under 13.

8. Changes And Contact

We may update this policy as ShipAxisAI adds features. Material changes will be posted on this page with a new effective date. Questions can be sent through the Help and Support page.